Frequently Asked Questions

  1. Why was a notice provided?

    A court authorized the Notice because Settlement Class Members have the right to know about the Settlement of this class action lawsuit and about their rights and options before the Court decides whether to grant final approval to the Settlement. The Notice was sent to potential Settlement Class Members explaining the lawsuit, the Settlement, their legal rights, what Settlement Class Member Benefits are available, who is eligible for the Settlement Class Member Benefits, and how to get them.

    The Honorable Martin J. Bidwill of the Circuit Court of the 17th Judicial Circuit in and for Broward County, Florida, is overseeing this class action. The lawsuit is known Kandice Williams et al. v. Apex Global Solutions, Inc., Case No. CACE-25-016523 (“lawsuit”). The individuals who filed this lawsuit are called the “Plaintiffs” and/or “Class Representatives,” and the company sued, Apex Global Solutions, Inc., is called the “Defendant.”

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  2. What is this lawsuit about?

    The Plaintiffs filed this lawsuit against Defendant on behalf of themselves and all others similarly situated related to a cybersecurity incident (“Data Incident”) involving Defendant and resulting in the unauthorized access to or acquisition of Settlement Class Members’ Private Information between June 18, 2024, and July 2, 2024. “Private Information” means the information collected by Defendant from its customers related to its customers’ patients, which may include some combination of names, addresses, dates of birth, Social Security numbers, drivers’ license numbers, financial account information, and health information such as health provider names and treatment information. Defendant denies the legal claims and denies any wrongdoing or liability. The Court has not made any determination of any wrongdoing by Defendant or that any law has been violated. Instead, the Plaintiffs and Defendant have agreed to a settlement to avoid the risk, cost, and time of continuing the lawsuit.

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  3. Why is there a settlement?

    The Plaintiffs and Defendant do not agree about the legal claims made in this lawsuit. The lawsuit has not gone to trial, and the Court has not decided in favor of the Plaintiffs or Defendant. Instead, the Plaintiffs and Defendant have agreed to settle the lawsuit. The Class Representatives, Defendant, and their lawyers believe the Settlement is best for the Settlement Class because of the Settlement Class Member Benefits available and the risks and uncertainty associated with continuing the lawsuit.

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  4. Why is this lawsuit a class action?

    In a class action, one or more people (called class representatives) sue on behalf of all people who have similar legal claims. Together, all these people are called a class or class members. One court resolves the issues for all class members, except for those class members who timely exclude themselves from (opt out of) the settlement class.

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  5. How do I know if I am included in this Settlement?

    You are included in the Settlement Class if you are a living individual residing in the United States who was sent notice by Defendant that your Private Information may have been impacted in the Data Incident.

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  6. Are there exceptions to being included in this Settlement?

    Yes. Excluded from the Settlement Class are (1) all persons who are directors, officers, and agents of Defendant; (2) governmental entities; and (3) the Judge assigned to the lawsuit, that Judge’s immediate family, and court staff.

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  7. What if I am still not sure whether I am part of the Settlement?

    If you are still not sure whether you are a Settlement Class Member, you may write to the Settlement Administrator at the following address:

    Apex Data Incident
    Settlement Administrator
    P.O. Box 5880
    Portland, OR 97228-5880

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  8. What does this Settlement provide?

    If you are a Settlement Class Member, you can submit a Claim Form for the following Settlement Class Member Benefits:

    Cash Payment for Documented Losses

    You may submit a Claim Form with reasonable documentation for losses related to fraud and/or identity theft as a result of the Data Incident for up to $3,500 per Settlement Class Member. Examples of reasonable documentation include (but are not limited to) telephone records, correspondence (including emails), or receipts. Personal certifications, declarations, or affidavits from the Settlement Class Member do not constitute reasonable documentation but may be included to provide clarification, context, or support for other submitted reasonable documentation. You will not be reimbursed for expenses if you have been reimbursed for the same expenses by another source, including compensation provided in connection with any credit monitoring and identity protection product or through a financial institution’s consumer fraud policies. If you do not submit reasonable documentation supporting a loss, or if your Claim Form is invalid as determined by the Settlement Administrator, and you do not cure your Claim Form, your Claim Form will be rejected.

    Medical Data Monitoring

    In addition to the Cash Payment for Documented Losses, you may also submit a Claim Form to receive three years of free Medical Data Monitoring.

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  9. What am I giving up to receive Settlement Class Member Benefits or to stay in the Settlement?

    Unless you exclude yourself (opt out), you will remain in the Settlement Class. If the Settlement is approved and becomes final, all Court orders and any judgments will apply to you and legally bind you. You will not be able to sue, continue to sue, or be part of any other lawsuit against the Released Parties about the Released Claims in this lawsuit. The specific rights you are giving up are called “Released Claims.”

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  10. What are the Released Claims?

    Section XI of the Settlement Agreement describes the Releases, Released Claims, and Released Parties, in necessary legal terminology, so please read this section carefully. The Settlement Agreement is available here. For questions regarding the Releases, Released Claims, or Released Parties and what the language in the Settlement Agreement means, you can also contact Class Counsel listed below for free, or you can talk to your own lawyer at your own expense.

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  11. How do I submit a Claim Form?

    The deadline to submit a valid claim form passed on May 13, 2026.

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  12. What happens if my contact information changes after I submit a Claim Form?

    If you change your mailing address or email address after you submit a Claim Form, it is your responsibility to inform the Settlement Administrator of your updated information. You may notify the Settlement Administrator of any changes by writing to the following address:

    Apex Data Incident
    Settlement Administrator
    P.O. Box 5880
    Portland, OR 97228-5880

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  13. When will I receive my Settlement Class Member Benefits?

    If you file a timely and valid Claim Form, the Settlement Class Member Benefits will be provided after the Settlement is approved by the Court and becomes final. It may take time for the Settlement to be approved and become final. Please be patient and check back on this website for updates.

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  14. How do I opt-out of the Settlement?

    The deadline to request exclusion from this Settlement passed on March 30, 2026.

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  15. If I opt out, can I still get anything from the Settlement?

    No. If you opt out, you will not be able to receive Settlement Class Member Benefits, and you will not be bound by the Settlement or any judgments in this lawsuit. You can only get Settlement Class Member Benefits if you stay in the Settlement and submit a timely and valid Claim Form.

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  16. If I do not opt out, can I sue Defendant for the same thing later?

    No. Unless you opt out, you give up any right to sue Defendant and Released Parties for the legal claims this Settlement resolves and releases, and you will be bound by all the terms of the Settlement, proceedings, orders, and judgments in the lawsuit. You must opt out of this lawsuit to start or continue your own lawsuit or be part of any other lawsuit against Defendant and Released Parties about the Released Claims in this Settlement. If you have a pending lawsuit, speak to your lawyer in that lawsuit immediately.

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  17. How do I tell the Court I do not like the Settlement?

    The deadline to object to this Settlement passed on March 30, 2026.

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  18. What is the difference between objecting and asking to be excluded?

    Objecting is simply telling the Court that you do not like something about the Settlement. You can object only if you stay in the Settlement Class. Opting out is telling the Court that you do not want to be part of the Settlement Class. If you opt out, you cannot object because you are no longer part of the Settlement.

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  19. Do I have a lawyer in this lawsuit?

    Yes. The Court has appointed Jeff Ostrow of Kopelowitz Ostrow P.A. and Mariya Weekes of Milberg Coleman Bryson Phillips Grossman PLLC as Class Counsel to represent you and the Settlement Class for the purposes of this Settlement. You may hire your own lawyer at your own cost if you want someone other than Class Counsel to represent you in this lawsuit.

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  20. How will Class Counsel be paid?

    Class Counsel will file a motion asking the Court to award attorneys’ fees and costs of up to $600,000. Class Counsel will also ask the Court to approve the Service Awards for the Class Representatives of up to $2,500 each for their efforts. If awarded by the Court, the attorneys’ fees and costs and the Service Awards will be paid by Defendant. The Court may award less than these amounts.

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  21. When and where will the Court decide whether to approve the Settlement?

    The Court granted final approval of this Settlement on May 1, 2026. Payments to eligible Class Members is expected to occur in August 2026.

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  22. Do I have to attend the Final Approval Hearing?

    No. Class Counsel will answer any questions the Court may have. However, you are welcome to attend at your own expense. If you file an objection, you do not have to attend the Final Approval Hearing to speak about it. As long as you file your written objection by the deadline, the Court will consider it.

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  23. How do I get more information about the Settlement?

    This website summarizes the Settlement. Complete details about the Settlement are provided in the Settlement Agreement. The Settlement Agreement and other related documents are available here. You may get additional information by calling toll free 1-877-748-9687, or by writing to the following address:

    Apex Data Incident
    Settlement Administrator
    P.O. Box 5880
    Portland, OR 97228-5880

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